🗑️ Account & Data Deletion
How to delete your shivkundli account and associated data
You are always in control of your data. You can delete your shivkundli account and its associated data at any time, directly from the app or by contacting us.
1. Delete Your Account In-App
- Open shivkundli and sign in to your account.
- Go to Dashboard → Settings.
- Select "Delete Account".
- Confirm the deletion request. Your profile is removed from search immediately.
2. Delete by Email Request
If you cannot access the app, email us from your registered email address at privacy@sanvikaproduction.com with the subject "Delete My Account". Include your registered phone number (with country code) so we can verify your identity. We will process verified requests within 30 days.
3. What Gets Deleted
- Your profile, photos, bio and saved kundli preferences
- Your saved charts, Riya conversation history, and notification records
- Your account and login association with Sanvika Accounts (SA SSO)
4. What May Be Retained
Some data may be retained after account deletion only where the law requires it or to protect our users:
- Transaction and invoice records required for tax, accounting and legal compliance (retained for the period required by law).
- Records needed to prevent fraud, abuse or to resolve disputes.
- Anonymised, aggregated analytics that can no longer identify you.
5. Deletion Timeline
Your profile is hidden from other users immediately. Personal data is permanently deleted from active systems within 30 days and purged from backups within 90 days, except for the limited records described above.
6. Questions
For any question about deleting your account or data, contact privacy@sanvikaproduction.com.